The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles.

Drury will use Canary’s Digital Authorization solution to upgrade compliance and security to keep customer data safe and protect their properties from credit card fraud.

With WooHoo® Voice AI technologies integrated with GoTickin, hotel guests can now directly request amenities like toiletries and room maintenance along with food & beverages, room controls, etc. through a simple voice or touch command.

IHG Hotels & Resorts (IHG) has introduced a new mobile product feature called IHG Wi-Fi Auto Connect.

What’s in the cloud — and who owns it — anyway? Despite the industry’s reliance on cloud computing, security myths and other concerns swirl among discussions about the technology, sometimes leading operators to mistrust potential technology partners.

Oaky, the hyper-personalised hotel upselling solution, has integrated its platform capabilities with Stayntouch, a leader in providing cloud-based hotel property management systems (PMS) and guest-centric technology.

Fantasyland Hotel in Edmonton, Alberta, is partnering with INTELITY, provider of hospitality’s leading guest experience and staff management platform.

Those that are embracing technology as part of the customer journey spend more per visit and visit more frequently.