SIHOT consolidates digital guest journey with EasyConnect

Hotel management system simplifies guest communications at each touch point of the hotel’s digital experience

SIHOT, one of the leading hotel management systems, has launched EasyConnect, a fully integrated smart platform to make the digital guest journey seamless.

Addressing the need to simplify the management of digital guest touchpoints, EasyConnect brings together the different products within the guest journey where hoteliers can manage guest communications and track all guest engagement in the PMS. EasyConnect provides an access point to adapt guest communication for multiple channels such as email and SMS, and in future Whatsapp, to keep engagement consistent, yet personalized for guests. 

As part of the development, SIHOT has implemented a number of consumer-ready features and security controls including; simple authentication to assist in deduplicating data by consolidating guest profiles with social logins via Google and Apple; tailored communications with HTML template designs and personalized upsell opportunities; and reservation confirmations integrated into mobile wallets for seamless property access and check in experiences.

Full tracking gives hotels greater visibility of each guest’s engagement at each touchpoint to analyze the guest lifecycle from booking to post-stay feedback. EasyConnect can also manage and administrate multiple properties to ensure brand consistency.

Carsten Wernet, Chief Executive of SIHOT said, “Our goal is to give hoteliers transparency of the digital guest journey - to understand what works for each customer and tailor the experience accordingly. The seamless networking of all SIHOT systems involved in the entire digital guest journey centralizes the management of communications and data. Not only is this improving work flows for hotel staff, but it's offering valuable insights on guest behaviour which can feed back into the overall commercial and operational strategy of the hotel.”

Further developments are on the roadmap including integrations with Whatsapp and additional communications channels, as well as mobile keys in smartphone wallets.

Earlier this year, SIHOT published  “Making it through the digital jungle” – a comprehensive guide to digital transformation to support hoteliers with digital developments to redefine and elevate the guest experience. 

For more information contact SIHOT or visit www.sihot.com

SIHOT bolsters ePOS analysis for improved hospitality sales

Real-time insights on point of sale (ePOS) activity will enable hospitality businesses to optimise commercial strategies, increase efficiency and improve planning capabilities.

SIHOT, one of the leading hospitality management systems, has launched a real-time analysis dashboard providing intelligent insights of business performance across all hospitality electronic Point of Sale (ePOS) outlets. 

Restaurants, hotels, bars, clubs and catering companies now have greater visibility and transparency of performance with the ability to track activity across all sales outlets, enabling them to better determine commercial activity across the business. With detailed analysis of product sales, businesses can adapt and update product ranges to optimise sales strategies.

The development of an intelligent dashboard within SIHOT.POS and ADDIPOS provides real-time insights of connected cash registers to evaluate business performance. Hospitality teams can review intuitive data displays with all information available at a glance, in order to increase efficiency and support more informed decision-making. 

With the data fully exportable for further processing, business leaders can analyse performance across the business through cross location analysis as well as compare different outlets in the same venue. By pinpointing data for individual venues, businesses gain granular insights that assist in improving planning and commercial development.

Carsten Wernet, Chief Executive of SIHOT said: “It’s essential that ePOS terminals are centrally connected to gain full visibility of performance. We’ve developed our ePOS dashboards to provide both high-level insights of sales activity as well as the ability to drill down into individual units.” 

“Businesses can use the information to discover patterns and trends, as well as tailor sales strategies by tracking bestsellers and analysing groups of items within specific timeframes. Crucially, this will enable them to create more informed commercial plans. As hospitality businesses look to increase the value per customer, these insights are a powerful tool for revenue development.”

In 2022, SIHOT Group acquired ADDIPOS, one of the leading providers of integrative ePOS cash register systems in the bakery, restaurant, catering and hotel sectors, and now has more than 3,500 customers worldwide.

The new dashboard is available immediately as an additional module to SIHOT.POS and ADDIPOS.

For more informations contact SIHOT or visit www.sihot.com

ONYX Hospitality Group Leverages Oracle OPERA Cloud PMS and Simphony POS to Personalize Guest Experiences

OPERA Cloud will enable ONYX Hospitality Group to bring its new hotels, resorts, and serviced apartments online quicker, as they are no longer required to build out or maintain servers at each location.

Bangkok-based hotel chain ONYX Hospitality Group has selected Oracle OPERA Cloud Property Management (PMS) and Oracle MICROS Simphony Cloud Point-of-Sale (POS) to streamline operations for its current properties and support the company’s continued growth. The group currently owns and operates more than 40 hotels, resorts, and serviced apartments across Thailand, Malaysia, China, Hong Kong, Maldives, Bangladesh, and Laos. It aims to operate more than 50 properties by 2025, with an even more ambitious target of 70 by 2028.

“By upgrading to Oracle’s hospitality cloud solutions, we can expand to new locations faster than ever and efficiently share valuable data across our properties on one unified, cloud-based platform,” said Phiphat Khanonwet, Vice President of Information Technology at ONYX Hospitality Group. “The mobile interface is intuitive for our staff, facilitating easier onboarding for new members and enabling existing staff to serve guests or perform their tasks from anywhere on the premises. Efficiently sharing valuable data across our properties will further drive our vision to be the best medium-sized hospitality management company in Southeast Asia. This aligns our business and expertise with the local market expectations of the host country and the goals of our partners. Together, we emphasize our strong point of ‘A Tailored Approach to Hospitality’ at ONYX Hospitality Group.

Upgrading from their previous Oracle OPERA 5 PMS and MICROS RES 3700 on-premise solutions, OPERA Cloud will enable ONYX Hospitality Group to bring its new hotels, resorts, and serviced apartments online quicker, as they are no longer required to build out or maintain servers at each location. The updated user interface will help onboard new employees more quickly and give staff the flexibility to work from a mobile device or laptop remotely. ONYX Hospitality Group’s transition to the cloud is expected to be completed by the end of2025.

Booking in the cloud

With OPERA Cloud, the hotel operator can be able to bolster efficiency and unify guest profiles across its global properties to better understand and analyze the preferences of each of its customers. ONYX Hospitality Group will also leverage the Oracle Hospitality Integration Platform (OHIP) to customize its operations and support the unique needs of each property. This includes a branded mobile app that can allow guests to communicate with staff, submit booking or check-out questions remotely, and even request additional towels and pillows at the tap of a finger. Together with Oracle MICROS Simphony POS, guests can also be able to make dinner reservations and order room service directly from their mobile device.

“As ONYX Hospitality Group looks to expand to new and exciting locations around the world, Oracle’s unified platform will deliver the data intelligence it needs to streamline front and back office operations and reduce mundane tasks,” said Alex Alt, executive vice president and general manager of Oracle Hospitality. “With this real-time information access, staff can be able to provide more personalized services to guests that deliver on the exceptional service reputation ONYX is known for.”

Why Hoteliers Should Focus on Avoiding Chargeback Costs for Physically-Distanced Credit Card Payments

Now that it’s the start of summer and operations are ramping back up after the stay-at-home lull, it’s imperative that all hotel properties and brands implement the necessary updates to ensure that these remote transactional channels are as secure as possible, lest hotels be vulnerable to chargebacks.

As hoteliers continue to seek out ways to increase physical distancing so as to avoid viral spread, one common interaction where we must all look for solutions is in-person payments. Paper-based cash and coins are falling out of favor while at the same time hotel guests are encouraged to complete transactions remotely via the phone or web-based portals.

However, these latter two, card-not-present methods can be quite compromising to one’s credit card security. Now that it’s the start of summer and operations are ramping back up after the stay-at-home lull, it’s imperative that all hotel properties and brands implement the necessary updates to ensure that these remote transactional channels are as secure as possible, lest hotels be vulnerable to chargebacks.

In these oft-nauseating disputes, the merchant (which is us) is not likely to be favored by the credit card companies, meaning that it’s both a drain on your time as well as your coffers.

Working as an asset manager for an independent property, there were numerous times when I had to sit down with the accounting office to review invoice discrepancies and all the other nuisances that can jumble the recording of revenues or expenses. Dealing with chargebacks or fraud cases was always a major pain point that came to impact nearly every outlet where credit cards were accepted.

Not only does someone on the accounting team lose a ton of time in locating the records of the transaction but the property also incurs an agonizing ‘retrieval request fee’. Most of these disputes arise from card-not-present transactions where there’s always a degree of doubt in the hotel’s case and, given the present circumstances, it’s important we double-down on card-not-present security measures.

In today’s security-everywhere environment with pin codes, CCV (card code verification), AVS (address verification service) and other fraud prevention measures, you would think chargebacks would already be a thing of the past. The problem is that most card-not-present transactions still require some form of paper authorization form or manual posting to the correct ledger within the PMS, thereby breaking the chain of evidence that’s all electronically collected.

To gather some more perspective on the issue, I reached out to Saar Fabrikant, CEO of b4, a hospitality tech provider specializing in automated credit card payment solutions, where he said, “Chargebacks have become a problem we tolerate as the cost of doing business. Whether it’s a guest folio, a group master, spa, golf, restaurant or any other merchant terminal, taken together this is a ton of work for accounting to handle. What a hotel really needs is a PCI-compliant payment portal akin to something like PayPal but without the need for a separate accounting ledger.”

Indeed, there are now digital platforms that can replace the paper-based verification of transactions while also passing information right into the proper PMS ledger. I’ve seen these in action and all that’s really required from the hotel is the customer’s email address to then send a private hyperlink that contains a payment form.

For these types of processes, the reservationist, front desk agent or any other hotel employee never sees or hears the guest’s credit card information; it’s all done online. Meanwhile, the accounting office is saving time in having to post all these transactions, especially when you are dealing with complex situations like those that require recurrent installments from multiple payees for a big event.

This is what has really inspired me to write about this lingering pain point in the first place. Enhancing electronic payments not only means winning far more credit card disputes – that is, reduced chargeback costs – but also less time needed to post the myriad of countless authorization forms, along with the aforementioned physical distancing advantage.

Then at the small hotel level, the top benefit comes from seeing your controller smile because posting and aligning the various ledgers at the end of each month is a monotonous task that these hoteliers no longer have to worry about, allowing them to focus on more important issues.

Of course, once you get to larger properties, the number of merchant terminals multiplies threefold to fivefold because of all the in-house amenities. With each outlet comes the possibility of chargebacks, making that task a horror show to manage, especially in lean times such as now when you need to be hyper-efficient with your labor. For just about any property, the advantages are clear, making this one big project you should seriously consider resolving while we are all toiling through Covid.

Kallpod Launches Kontactless™ Mobile Food Ordering and Payment Solution at Select Hotel Locations

Kontactless™ is now available at select Hyatt, Courtyard Marriott, and Hilton locations, among others. Using QR code technology, Kontactless allows customers to place orders for food, beverages, and merchandise, which can be delivered to where the customer is sitting.

Kallpod, a leading hospitality tech provider that facilitates real-time engagement between guests, service staff, and internal teams, has announced that Kontactless™ is now available at select Hyatt, Courtyard Marriott, and Hilton locations, among others. Using QR code technology, Kontactless allows customers to place orders for food, beverages, and merchandise, which can be delivered to where the customer is sitting. Kontactless does not require customers to download an app, and once orders are placed, guests can make payments, track progress, and leave feedback — all from the comfort of their mobile device.

“Kontactless represents an amazing step forward for the hospitality industry, and we are proud to work with such exceptional brands to bring this solution to the marketplace,” noted Gabriel Weisz, CEO, and founder of Kontactless. “We began work on Kontactless in 2019 to meet growing guest preferences for a more efficient experience when dining out and attending events. Having built a significant footprint in the hospitality industry over the last decade, we were well-positioned to address customer concerns while at the same time increasing efficiency and productivity for operators.”

To use Kontactless at a restaurant, bar, hotel, or event venue, guests simply scan the unique QR code at their table or seat. This automatically brings them to a custom responsive webpage where they can place orders, make payments, track progress, and leave feedback. Additionally, QR codes can also be featured outside and in parking spaces, so customers can order from multiple locations in their immediate vicinity. Orders can also be placed in advance and customers can alert the venue once they’ve arrived. Kontactless can be seamlessly integrated into many POS systems, and the company provides customized design and printing of QR codes on behalf of operators.

While Kontactless wasn’t created for the COVID-19 pandemic, renewed awareness around increasing hygiene, reducing non-essential human contact, and limiting use of commonly touched surfaces makes this solution particularly relevant now. Just as importantly, Kontactless offers guests the opportunity to leave honest feedback about the overall experience and remain in full control of when orders are placed.

AI becomes reality for hospitality: It's Lolly launches SnapServe

It’s Lolly, the digital EPOS and commerce specialist, is proud to debut Lolly SnapServe – its cashierless, fully-automated checkout solution. The vision-based, automated system creates a swift and completely contactless walk-through experience for the customer and is a highly efficient new use of AI technology in the UK hospitality sector.

Perfect for the large corporate canteen or a busy grab-and-go hospitality environment, Lolly SnapServe is designed to eliminate queues and improve efficiency. Time per transaction can be reduced to just three seconds. Customers simply place their tray under the vision-based kiosk, which uploads a photo to the SnapServe system. To pay, the customer scans the unique QR code on their Lolly app to identify themselves, and checks out. The customer’s order confirmation and receipt will be sent through within a few minutes of their check-out showing a list of items purchased and a digital receipt that they can review in the App.

By removing the touchscreen and human contact elements at the checkout, Lolly SnapServe helps support social distancing, and other Covid-19 safety protocols.

Any canteen can get started with 100% accuracy from day one, without change to business processes, or training. The kiosk is simple to manage, with packaged and standard items requiring just a single photo to be uploaded to the system. Fresh daily dishes, or new/special menu items take just a moment to upload via a mobile phone image.

Security features are inbuilt to the checkout, providing the hospitality provider with peace of mind. If a guest leaves without successfully authorising payment, the kiosk displays a warning and flashes a red light.

Peter Moore, CEO of It’s Lolly: “We are very excited to be launching Lolly SnapServe to market and using AI to improve efficiency for both providers and customers. Hospitality providers now have the opportunity to utilise this advanced technology and offer next level seamless service. Lolly SnapServe is part of Lolly’s integrated product range, thus creating a fully closed-loop ordering and payment environment.

“From a commercial point of view, Lolly SnapServe makes real business sense. This is not technology for technology’s sake. The product’s commercials work. SnapServe uses computer vision and AI to speed up transactions, reduce queuing times (which aids social distancing) and improve hygiene, as touch screens and human contact are removed from the checkout process.

“SnapServe is the next stage of Lolly’s evolution as we continue to work with clients to take technology and the customer experience to the next level.”

Surviving the Covid technology boom

Now months into the unprecedented Covid-19 Pandemic, it’s not surprising that the hospitality industry is inundated with new solutions to support the operational challenges of social distancing.

But too much choice is confusing, making the selection process difficult and time consuming, even for the technically competent businesses.

Technical innovations are there to help the business thrive, but the wrong choice could deliver more expensive problems than solutions.

Of course, the functional fit will be important to meet the many challenges, such as: mobile and table ordering, track and trace, delivery using multiple channels. All of these will ensure your business can thrive post lockdown.

But functionality isn’t the only consideration, there are apps appearing all the time to handle these challenges, so what else should be considered?

Is the solution designed for hospitality?

With the emergence of so many solutions in such a short space of time, it is worth investigating the origins of the software. Where solutions have been adapted to suit new markets, there could be gaps in knowledge of market requirements and integration needs, which could become expensive over time due to support issues and failures.

Is the solution fully integrated?

You might be somewhat surprised to see such a surge in apps over a short period of time. This is explainable because the app is remote, it handles one operational issue so unlikely to be tested with other operational necessity’s such as your POS system.

Add-on apps are easier to develop which is why they emerge so quickly. They are developed for a very specific need and so are functionally rich, often referred to as ‘best of breed’ solutions.

Whilst ‘best of breed’ may deliver rich functionality, it will still need to be integrated to your POS solutions which can cause potential time delay, mapping issues and additional cost.

Systems which are not properly integrated can also cause significant operational problems, re-keying information often results in errors and wasted time trying to identify problems.

How will the solution be supported?

In some cases, your add-on app supplier will claim to have already seamlessly integrated with specific solutions, but this could still cause a support issue.

Systems developed independently of each other can be a support nightmare. With multiple providers it becomes difficult to know where to go for support. Who has responsibility for the systems working as a whole solution, not only now but in the future as new functionality and features are developed? What happens when the operating system is upgraded but not all the solutions are compatible? What happens when one party changes their app and it no longer communicates with the POS?

Are costs savings real or achievable?

Seeking individual solutions to separately handle operational challenges can result in multiple support contracts and significant monthly fees, limiting your ability to operate financially with reduced covers imposed by social distancing.

With multiple contracts and the challenges of integration, savings made at purchase could be lost over time.

What to look out for

Choosing systems that will work together and come from an established technology company, will ensure minimal disruption.

Clearly a long-established company with extensive hospitality expertise will be better equipped to address the guidelines and provide the support for the whole system. Technology companies such as TISSL, have addressed all the new operational requirements as additional modules to their HORIZON POS system. This not only reduces cost but also ensures a high level of support all in one place, because things have been designed to work together.

Keep the infrastructure simple, ensure everything is fully integrated and all works on the same platform. Deploying all functional requirements from one supplier if possible, let the supplier take responsibility for the technology enabling you to keep your staff and customers safe while still providing that culinary experience with seamless service.

TISSL HORIZON EPOS has been developed from the ground up, ensuring simpler on-going development without the constraints of most older legacy systems. There is no glue holding it together, it all works together on one platform.

TISSL have always developed their platform using the latest technology so were able to react quickly to the covid requirements set out by the government.

Mobile and table ordering is provided with an integrated module rather than a separate app. TISSL’s Consumer Ordering Platform (COP) meets all the government guidelines to re-open safely with social distancing. Customers can link easily to your POS, viewing menus and modifiers, then place and pay for their order all using their own smartphones and from anywhere in the restaurant.

There is even a track and trace system so you can provide the NHS with the required information should there be any problems with a visitor to your premises contracting covid-19.

For more details visit the TISSL website: www.tissl.co.uk or contact 01908 525800.

It’s Lolly – taking your customers on a digital journey

Covid-19 has proved to be probably the most monumental challenge ever faced by the UK hospitality industry. The sector faces continued upheaval. Yet, hospitality EPoS and payments technology specialist, It’s Lolly, has turned what could have been a disaster into an opportunity for development. Rather than slowdown research and innovation, throughout lockdown  the Lolly development team continued to work and to focus on customer projects and progression. 

This development has proved a catalyst for rapid business acceleration, which has seen Lolly supporting many hospitality providers navigate their way through the pandemic. 

The company has always been focused on innovation and creating a seamless digital journey for the consumer. Over the last couple of years Lolly has launched the following exciting technology propositions to improve customer experience and support the growth and future development of hospitality businesses:

- LollyServe - the first-to-market, entry-level PoS self-serve platform

- LollyLoyalty - a fully integrated, brandable loyalty app

- Advanced, integrated digital Kitchen Management System 

This dedication to creating accessible, intuitive software has brought Lolly to a position as one of the leaders in end-to-end POS and payment solutions. Hospitality businesses can build a unique package of products tailored to their service and environment, with each element of the fully integrated system enhancing the hospitality experience and creating a completely seamless digital journey for the customer.

Peter Moore, CEO of Lolly, comments: “I believe the recipe for success is simplicity. This is especially important in the hospitality sector, which has had to completely alter and adapt during 2020. Our software is designed to be flexible and to generate results. We are always trying to help our clients stay one step ahead, and future-proof their businesses.” 

An overview of selected Lolly 2020 milestones

• New office

To support the business growth, the company moved to new, larger offices in Braintree in Essex.  Peter Moore said: “Our new office means team members can come and go as they need to – provided the work is being done, then that is all that actually matters at the end of the day. These are changing, yet exciting times ahead and we look forward to employing in the local area to support our growth.”

• Lolly – making its stadia play

The company appointed stadia sector specialist, Stephen Palmer. 

Lolly also won the contract to manage end-to-end PoS and payments for Southampton FC. Peter Moore: “Southampton FC is an exciting project… as we make our move into the world of stadia.”

• New software launches 

Digital Signage – in September, the company launched its Digital Signage offering – helping hospitality providers to create striking and engaging menu displays.

Uber Eats integration – in July, Lolly announced its integration with the online food ordering company Uber Eats. This has helped to support hospitality providers in swiftly switching to offering delivery services, in line with new demand in the wake of the pandemic. 

• Expanding the apprenticeship programme

At the beginning of the year, the company announced an extended apprenticeship programme. Lolly recognises the benefits commercially, as well as to the individuals on the scheme and the community around them.

The future

Peter Moore concluded: “In the wake of Covid-19 our industry continues to struggle and we all remain uncertain about what lies ahead. 

“Together we must embrace technology in an efficient way and evolve to create a positive, sustainable, safe and exciting hospitality future. Times have changed, but we must adapt in order to thrive.”

Navigating EPOS Technology Decision Making

BIXOLON offers five considerations when deciding on your next EPOS System

EPOS systems provide businesses with the tools to monitor and control a range of Hospitality environments from restaurants and bars, to pop-up events. With many EPOS options on the market, choosing the right system for your hospitality business can feel like an overwhelming task especially if you are looking to move towards Mobile, Tablet or Smart Device base software platforms for added flexibility. As technology advances in general, connectivity has become even more crucial for a successful EPOS system.

To navigate through the decision process BIXOLON has put together five pointers which you may wish to consider when purchasing a new Mobile EPOS (mPOS) System for your hospitality business:

1. Device Connection – when selecting a mobile device, businesses need to decide how it is going to be connected to the internal host. Cabled LAN connectivity has always been the norm with Wi-Fi being a trusted but sometimes more expensive means to achieve the same result. But recent advances in Bluetooth technologies have not only improved reliability but also increased the usable range of these devices.

2. System Security – a secure means to log in to a system is essential for both the employer and employee and is integral to the success of the mPOS solution. It provides accountability for processes which merits the system’s expense. Simplicity and cost have ultimately led users to prefer rugged and durable devices such as waterproof Dallas Readers or swipe cards which provides each member of staff with their own unique numerical login and if lost can easily be replaced - Security is maximised as no two keys or cards are the same.

3. Efficient Delivery – technology can be used to speed up the order delivery process whether it be a waited table service or through customer app ordering directly from their table. With the right connectivity food and drink table orders can be sent directly to the IP rated bar thermal printer and food orders directly to the heat resistant dot matrix kitchen printers ensuring that the customer receives exactly what they had ordered in a timely manner.

4. Connectivity Range – with the growing requirement for additional spacing in restaurants and bars, hospitality businesses are looking to utilise their outdoor space for alfresco dining. With these new spaces popping up there is a growing necessity for the ability to take table orders and save the time of each member of staff by not having to return to a central order system point to make each transaction. The alfresco dining experience can further be improved by printing receipts at the table when required which can be very simply achieved through the use of a belt mounted printer.

5. Multiple Device Hosting – consideration needs to be made into multiple device hosts whether it be splitting tills or fulfilling multiple activity requirements for optimum system output.

BIXOLON is a global manufacturer of POS, Mobile and Label printers and printing accessories. It offers a comprehensive range of mPOS printing solutions for restaurants, bars and so much more. From portable mobile printing, to thermal front feed receipting for bars and dot-matrix receipting for high humidity kitchen environments, and label printing technology for takeaways, BIXOLON’s printing solutions and accessories provide feature rich, highly connective mPOS solutions to suit any budget. To find out more about the BIXOLON range, visit www.BixolonEU.com or call +49-211-68-78-54-0.

BIXOLON Europe GmbH

Tel: +49-211-68-78-54-0

Email: Sales@Bixolon.de

Website: www.BixolonEU.com

Digital Menu Publishing is a new window into your kitchen compliance

How is your business preparing for the next wave of allergen labelling rules? With the food business under wage pressures, rising ingredient prices and an oversupply of competitors, any change in legislation presents new risks to your time and money.

Caternet, Powered by Zupa has launched a new allergen management application that stops the kitchen guesswork, supports compliance, and serves information to diners – both before and during their visit. Caternet Menu Publishing is a single solution combining a recipe builder with Ten Kites’ tool to publish allergens, sub-allergens, and nutrition data, live, onto virtually any digital channel.

What is a recipe engine?

Recipes built with live supplier data can truly transform your catering operation. Choosing this easy-to-use software means nutrition detail is automatically calculated. Allergens are tracked and cross-referenced, from supplier to serve, with the freedom for chefs across trading locations to create portion-controlled daily specials. 

With bespoke recipe cards and bank of meal preparation steps, a digital record is instantly accessible to staff and customers alike. You can say goodbye to those clunky, out-of-date allergen folders.

More time to grow your business

The head office that adopts Caternet has chosen clarity over confusion. This paperless system extends to enforcing approved buying lists, purchasing with live prices, and margin control with no hidden discounts or rebates. Many organisations add their HACCP food safety analysis guidelines to Caternet to use in their kitchen training packs. Our forecasting tools save time and promote compliance across stock management too – from automatically calculated stock in hand prompts to planning in delivery schedules to minimise spend & wastage.

Publish and turn compliance into revenue 

The new food labelling requirement is an opportunity to connect with customers and drive advance footfall. Guests can avoid bad experiences by planning with accurate menus delivered through digital displays, websites, online ordering apps and social channels.

Whether gluten-free, nut allergy, vegetarian, vegan, or halal, the drag and drop publishing tool takes your library of recipes and compiles them into useable menus. Add your design and logos to reduce marketing costs (and reprinting!). When diners reach your venue, EPoS and kitchen cookbooks share the same data. You can build brand loyalty and grow your cut of household spend. 

“Combining these tools into a single solution for the first time ensures consistency. Accurate allergen content across multiple channels in real-time gives great peace of mind to modern hospitality businesses.” Mark McCarthy CEO at Zupa.

Caternet, Powered by Zupa is hospitality software developed with operators, buyers and chefs, who have all experienced the sector’s operational and financial challenges. It is specifically designed to help food businesses remove manual processes. Tools help operators to buy more competitively, track and manage nutrition and allergen risk, enjoy paperless financial administration and forecasting, and ultimately reduce overheads. 

Start saving time and money today. Visit www.caternet.co.uk, call 023 8212 4099 or email sales@caternet.co.uk