SIHOT consolidates digital guest journey with EasyConnect

Hotel management system simplifies guest communications at each touch point of the hotel’s digital experience

SIHOT, one of the leading hotel management systems, has launched EasyConnect, a fully integrated smart platform to make the digital guest journey seamless.

Addressing the need to simplify the management of digital guest touchpoints, EasyConnect brings together the different products within the guest journey where hoteliers can manage guest communications and track all guest engagement in the PMS. EasyConnect provides an access point to adapt guest communication for multiple channels such as email and SMS, and in future Whatsapp, to keep engagement consistent, yet personalized for guests. 

As part of the development, SIHOT has implemented a number of consumer-ready features and security controls including; simple authentication to assist in deduplicating data by consolidating guest profiles with social logins via Google and Apple; tailored communications with HTML template designs and personalized upsell opportunities; and reservation confirmations integrated into mobile wallets for seamless property access and check in experiences.

Full tracking gives hotels greater visibility of each guest’s engagement at each touchpoint to analyze the guest lifecycle from booking to post-stay feedback. EasyConnect can also manage and administrate multiple properties to ensure brand consistency.

Carsten Wernet, Chief Executive of SIHOT said, “Our goal is to give hoteliers transparency of the digital guest journey - to understand what works for each customer and tailor the experience accordingly. The seamless networking of all SIHOT systems involved in the entire digital guest journey centralizes the management of communications and data. Not only is this improving work flows for hotel staff, but it's offering valuable insights on guest behaviour which can feed back into the overall commercial and operational strategy of the hotel.”

Further developments are on the roadmap including integrations with Whatsapp and additional communications channels, as well as mobile keys in smartphone wallets.

Earlier this year, SIHOT published  “Making it through the digital jungle” – a comprehensive guide to digital transformation to support hoteliers with digital developments to redefine and elevate the guest experience. 

For more information contact SIHOT or visit www.sihot.com

'The Key to Intelligent Integration and Control in Hotels'

In the fast evolving hotel design industry, the implementation of automation systems has brought a revolution in the way we interact with spaces and services. The quest for efficient intelligent integration and control has led to the emergence of the KNX standard as a fundamental element in this domain. This article delves deeper into how Zennio, a leading provider of automation solutions, exploits the power of the KNX standard to enable seamless communication between different systems and devices within a hotel building. By offering a centralized and integrated control system known as the Guest Room Management System (GRMS), Zennio transforms the way hotels manage and control their operations.

The KNX standard serves as a communication protocol that seamlessly connects various elements within a hotel, including lighting, HVAC (Heating, Ventilation, and Air Conditioning), access control, energy management, and more. Zennio's expertise focuses on managing and integrating these diverse systems into a single, centrally controlled GRMS. By doing so, they empower hotels to adopt a great approach to managing and controlling their operations, eliminating the need for separate control interfaces for each system. This consolidation simplifies the overall management process and enhances efficiency.

One of the standout advantages of the KNX standard is its exceptional ability to achieve interoperability between different systems. In practical terms, this means that devices from various manufacturers can intercommunicate and work seamlessly together, irrespective of their individual specifications. This level of interoperability provides hotel owners and operators with the freedom to select devices and systems that best suit their unique needs, without being locked into a specific vendor or technology. And Zennio ensures compatibility, promoting flexibility and choice for hotels.

Flexibility and adaptability are further reinforced by the KNX standard's scalability. Zennio's automation solution is specifically designed to accommodate expansion and adaptation over time. As hotels evolve and their needs change, new devices and functionalities can be easily added to the existing system. This scalability ensures that the automation system can grow alongside the establishment, catering to the evolving requirements of the hotel. Owners and operators can customize and tailor the functionality of the system to match the specific needs of each project, allowing for optimal performance and efficiency.

By connecting all systems and devices in a hotel to a centralized management and control platform, Zennio empowers owners and operators with complete control over every aspect of room or área automation within the building. Through a user-friendly interface, authorized personnel can easily monitor and manage these systems, ensuring optimal guest experiences, operational efficiency, and sustainability. The ability to have a comprehensive view and control of the entire hotel automation system enhances decision-making and improves overall operational performance.

In addition to centralized control, Zennio's automation system leverages sensors and actuators to collect real-time data and automatically adjust environmental parameters such as lighting and temperature. This intelligent control capability optimizes guest comfort and energy efficiency, further enhancing the overall guest experience. For example, the system can detect occupancy in a room and adjust the lighting and temperature accordingly, creating a personalized and comfortable environment for guests. This level of automation reduces the need for manual intervention, streamlines operations, and improves resource management.

Moreover, the owner can use de GRMS data to improve his operation. They are now able to read their efficiency attending the “Make up room” demands from guests, knowing when the guests make their request and when this request is attended by the cleaning service. Or they can know if average guest temperture setpoint in the rooms is lower or higher than expected, so the hotel can reduce the energy waste in the engine room lowering the consumption.

In conclusion, the Zennio hospitality solution, built on the foundation of the KNX standard, emerges as the key to achieving efficient intelligent integration and control in hotels. The interoperability and flexibility afforded by the KNX standard enable the seamless integration of diverse devices and systems into a centralized platform. Zennio's focus on intelligent control and adaptability empowers owners and operators to create customized, efficient, and secure environments that attend to the unique requirements of each hotel. By embracing the power of automation and intelligent integration, hotels can elevate the guest experience, drive operational efficiency, and contribute to a sustainable future.

To experience our solutions, please visit stand 1820 at the Independent Hotel Show!

Quicker, Better Value and More Effective than SEO: OnPageOne.Global puts Hospitality Businesses in their Preferred Position

• OnPageOne.Global takes SMEs to the first page of Google’s organic search results, using a game changing, Google compliant technology powered by Artificial Intelligence.

• Special prices for hospitality businesses start from a jaw-droppingly low £129 a month per successful combination of URL plus search term.

• Customers don’t pay until they’re one page one – and in the few cases they don’t get there, they don’t pay.

• With offers tailored for hotels, bars and restaurants, OnPageOne.Global helps UK hospitality businesses reach customers directly, and reduce outgoings on commissions, advertising and SEO.

• Due to a commitment to an excellent, speedy service, places in OnPageOne.Global’s system are currently limited, until bandwidth can be increased. To sign up today to ensure you don’t miss out, visit onpageone.global and click Get Started.

• Using unique, AI driven technology, OnPageOne.Global is on a mission to make the advantages of AI accessible to the UK’s independent hospitality businesses, including hotels, restaurants, bars and more. This is based on a well established, white hat formula: meaning OnPageOne.Global works with Google’s algorithm, not against it.

• The technology which OnPageOne.global uses has been delivering results for large organisations and wealthy individuals from around for over a decade. The company’s founders have now launched the OnPageOne.Global brand to make this unique, revolutionary technology available to small and medium hospitality businesses in the UK.

• Unlike legacy SEO agencies, OnPageOne.Global does not need access to a company’s website to take it to Google’s top ten organic results. Rather, customers simply provide the URL they want to position and the search terms for which they want to appear, OnPageOne.Global’s specialists can work their digital magic.

•  Being organically on page one overcomes invisibility and “banner blindness”

• Studies show that 75% of Google users never scroll past the first page of Google search results. This means that if a business is not on page one, it’s invisible to at least three in four potential customers, who 10 direct competitors will reach.

• Likewise, users are considerably more likely to click on organic search results than on advertisements. According to a survey by BrightLocal, organic search results drive 5.66 times more clicks than paid search advertisements, due to increased credibility.

• Further, a survey by Search Engine Journal suggested that over 70% of users ignore paid advertisements, focusing instead on organic results. This reflects a general trend that users tend to trust organic results to be more relevant and unbiased. Researchers believe this is partly due to “banner blindness” developed by frequent internet users, where they consciously or subconsciously ignore display ads, including those in search engine results.

• OnPageOne.Global: Helping small businesses grow globally whilst reducing spend on commissions, advertising and SEO.

• OnPageOne.Global offers a simple yet extremely powerful service: customers need simply supply the URL they wish to promote, the search terms for which they want to be on page one of Google’s organic search results, and the Google domains in which they want to be on page one – for example Google.co.uk, google.ie., Google.de. Google.fr, etc.

• Cristián López, Co-Founder and CEO of OnPageOne.Global, says: “OnPageOne.Global strives to make the benefits of Artificial Intelligence accessible to small and medium businesses with a growth mindset. The drive and work ethic of the UK’s heroic businesspeople is one of the things that made me fall in love with this country. I’m delighted my team and I can now help fellow entrepreneurs compete on an equal footing with the world’s biggest players in terms of visibility.”

• López adds: “For hospitality businesses seeking to increase their visibility to visitors from overseas, we offer special packages. For £129 per successful combination , we can put a hotel, bar or restaurant on page one of Google for their selected search term in the UK and four overseas source markets. This means they are directly reaching not only potential customers on their doorstep, but future visitors to their locality from around the world as they plan their trip.”

• Another benefit which López highlights is reduced commissions on bookings: “By making their business more visible, and without needing to hand over any access to their website, OnPageOne.Global’s customers can directly reach bookers to their hotel, restaurant or bar, rather than relying on third party platforms who take a cut of each booking.”

• And, not only does OnPageOne.Global helps hospitality businesses reduce their commission to booking platforms, it also helps them reduce spending on clunky, complex and often ineffective SEO or advertising products.

• “Having ourselves built businesses from the ground up, at OnPageOne.Global we know that every penny counts, and that’s why we’re here to help small and medium businesses maximise their revenue whilst reducing outgoings, whether on commissions, costly SEO agencies, or advertising,” concludes López.

 Due to high demand, and motivated by a commitment to excellence, OnPageOne.Global is operating on a “first come, first served” basis. In order to be included in the first batch of customers, hospitality businesses seeking to take advantage of OnPageOne.Global’s special rates for the sector should visit onpageone.global and click Get Started…today.

The rise of mobile ordering to boost F&B revenue and save resources

The adoption of a cloud-based, mobile-first approach to F&B ordering and the guest experience has seen a seismic shift in recent years and this growth looks set to continue.

IRIS, the market leader in digital F&B ordering, guest directory and concierge solutions for hotels, has noticed a huge uplift in recent years amongst its global client base that includes Marriott, Ennismore, Mandarin Oriental, and Four Seasons.

A convenient revenue-generator

Much of its popularity lies in its flexibility. Mobile ordering provides a convenient, accessible option for guests to review, order and pay for items all from their own device, at a time and location that suits them. Without being restricted by the need to find a physical menu or flag down a waiter. Greater accuracy, less friction, and a swifter delivery of orders from staff result in an improved guest experience, and a boost in revenue of between 20-40% on average.

Mobile ordering also leads to a higher volume of orders. In a survey conducted by Phocuswright, 47% of guests would be more likely to order room service if they could do so within an app.

Free up staff time

Furthermore, enhanced operational efficiencies are also enjoyed by staff. They no longer need to take orders over the phone or in person and then manually upload them as they’re automatically delivered to the bar or kitchen. Swifter ordering capabilities means staff can serve more covers, with fewer resources and less stress, without compromising on service or profits. 

Graham Rushin, VP Sales and Marketing at IRIS adds: “Mobile tech has become an essential tool in hospitality, fuelled by surging guest demand for digital experiences. Operators must now deliver a dynamic, engaging experience that offers choice, convenience, and exceptional service – all while ensuring their mobile ordering solutions are agile, optimise operations, and unlock upsell and revenue potential.”

“Many clients report that whilst room rates and occupancy rates are approaching peak levels, there is now pressure on other departments to increase revenue and average guest spend to drive profitability across the board.

F&B is an incredibly important revenue stream for operators, so ensuring it is working at its full potential is critical. Our latest upsell and re-order features have been designed to enable operators to realise their revenue ambitions beyond room rates - and are already delivering impressive results!”

To find out more about how IRIS’ mobile ordering platform can support your revenue, staff and guests please visit www.iris.net

Global attraction experience software specialist partners with wetlands trust to launch new visitor app

Global attraction experience software specialist n-gage.io has secured a contract with the Wildfowl & Wetlands Trust (WWT), who have launched a new mobile app at their Washington, Tyne & Wear site, aimed at enhancing their visitor experience.

The Trust is responsible for creating and maintaining thousands of hectares of wetland habitat at their nature reserves across the UK to support and protect endangered species.

WWT sites welcome over one million visitors annually, and the Washington site has just unveiled a new experience platform to improve communication, navigation, wetlands conservation education and accessibility at their 105-acre site.

WWT is the UK's leading wetland conservation charity operating 10 wetland sites across Scotland, England, and Wales. The charity is renowned not just for promoting wetland conservation but also highlighting the vast array of wildlife that can be found across our native wetland areas.

Given the Trust’s reputation for promoting conservation education, the team at the WWT Washington turned to the attraction experience specialists at n-gage.io to explore how mobile technology could play a wider part in its communication strategy whilst also introducing a host of interactive features in a new mobile app to enhance the wetlands visitor experience.

Led by entrepreneur Bryan Hoare and incubated in North East England by GCV Labs – n-gage.io aims to transform audience experiences through a highly customisable, data insight driven SaaS platform with an integrated mobile-web application.

The n-gage.io solution pairs the SaaS platform's highly customisable mobile app with its powerful attraction management software to deliver WWT Washington both the tools and data insights it needs to enhance the visitor experience and deepen engagement with them in real-time.

They plan to use the app as a focal point for visitors, to provide even more rich content and media on their animal collections and wild reserve, whilst understanding more about activity across their site. Visitors will benefit from the impact of improved navigation, finding their way around the reserve and other points of interest using n-gage.io's innovative wayfinding solution.

The team have also introduced their market leading in-app trails feature, to facilitate interactive nature trails around the Washington site, opening it up for even more exploration.

The WWT Washington team also plan to use the app to keep wetland visitors up to date with details of their latest campaigns, conservation activity and event programmes. Meanwhile, visitor services teams make use of valuable data insights to refine marketing campaigns and drive the conservation agenda through targeted and personalised in-app messaging.

"We're really excited to have launched our new WWT Washington interactive app which offers visitors and the wider community a peek into our wetlands before a visit, and an enhanced experience while here," said Deborah Nolan, Marketing and Communications Manager at WWT Washington Wetland Centre.

"We've been so impressed with n-gage.io who have supported us in getting the app set up and ready to launch. Their technical expertise has been invaluable and, as a local organisation, we've benefitted from their knowledge and experience first-hand.”

"We're delighted to be supporting WWT’s mission to promote and protect our wetland areas and it’s particularly rewarding for us to be working with the team at our local Wetlands Trust Reserve in the Northeast" said Bryan Hoare CEO of n-gage.io.

“The WWT are renowned for their work and we're proud to be playing a small part in helping to highlight this using our technology, whilst giving the team the capability to capture valuable visitor insights to help improve operations and drive engagement.”

SiteMinder launches its platform on mobile, sets stage for new era of dynamic revenue management

London, UK – SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, has today released its industry-leading platform on mobile, to give accommodation providers the power to execute their property’s revenue management strategy and mitigate real-time risks, free from their desk. The mobile app represents the first phase of the delivery of SiteMinder’s smart platform, set to launch later this year, and a key milestone in SiteMinder’s mission to make sophisticated revenue management accessible to every hotel in the world.

Available in eight languages, today's release of SiteMinder’s mobile app follows a Beta period which saw more than 800 users in over 60 countries sign up in spite of no marketing or promotion. It allows accommodation providers to forecast revenue performance and take targeted action whenever needed, using their personalised 14-day overview of rooms sold, revenue earned and best performing distribution channels. Unlike existing solutions, users can also respond to real-time booking demand by easily executing time-sensitive revenue management functions in-app, such as instant rate and availability adjustments, minimum and maximum stay length adjustments, and room sale closures until pricing is fully optimised.

SiteMinder’s chief product officer, Leah Rankin, says SiteMinder’s mobile app is a response to the thousands of hoteliers who for years have been accessing the company’s platform for desktop from their mobile device. The release of SiteMinder’s platform on mobile is about ensuring they and all accommodation providers have the continuous ability to maximise their property’s revenue performance and take rapid action to avert risks.

“We are living in a new era of travel that brings with it new booking patterns and behaviours. Never before have hoteliers had to be so dynamic in their response to an unpredictable booking landscape. Speed-to-market can now mean the difference between thousands upon thousands of revenue gained or revenue lost. That is why today, the power of SiteMinder, which for more than 41,000 hotels last year generated over US$45 billion in revenue from more than 115 million reservations, is officially in our customers’ hands,” says Rankin.

“Without any marketing or promotion, we saw significant early signup volumes to our mobile app, which indicated the real need and demand for a mobile-optimised experience. It’s an experience where hoteliers can execute their end-to-end revenue management and marketing strategies at speed, when on the move. It’s also where trusted data ensures they don’t miss out on ultra time-sensitive revenue opportunities, like demand-driving public events or changes in competitors’ pricing, and where errors can be fixed within seconds, before any monetary or reputational damage occurs. These are capabilities that have traditionally felt too complex and large scale to execute, even on desktop. But this is the new era of dynamic revenue management, and mobility is at the heart of it.”

One of the app’s early adopters is Le Thi To Mai, Revenue Manager at Alba Wellness Valley by Fusion in Vietnam, who says, “SiteMinder’s new app has streamlined our revenue management with quick availability checks, performance reports and rapid rate updates – perfect for our dynamic pricing strategy. It's been a game-changer for us.”

Adds Encarni Ogea Bermúdez, Director at Costa Azul Hostel in Spain: “The mobile app is super practical, fast and easy-to-use. It allows me to instantly visualise key information, like availability and minimum stays, from the palm of my hand.”

SiteMinder’s mobile app has been unveiled at ITB Berlin, where the company’s revenue product consultant, Aimee Olley, will provide a keynote presentation about what the release means for the world’s hotels. 

What could Owen’s Law mean for the food industry?

The Food Standards Agency (FSA) have recently announced its support for Owen’s Law - a campaign to mandate allergy information on menus in restaurants and cafes in the UK. 

As it currently stands, there is only guidance in place to advise those in the food industry to include written allergy information on their menus. It is not currently a legal requirement. 

The Owen’s Law campaign was launched by Owen Carey’s family in 2017 following his fatal anaphylactic shock after consuming buttermilk from a chicken burger whilst eating out, despite telling the front of house staff about his severe allergies. 

Owen’s Law aims to change the law by requiring restaurants to clearly state the allergy information in all of their dishes, and specially write this information on the main menu for customers to clearly see. 

The campaign received thousands of signatures and in May 2023 was debated in government. The FSA have now discussed the allergen information proposals during its December 2023 board meeting. 

Now, the government body has confirmed their backing to the proposal and plans to write to the government about the matter. 

The FSA also said it would work on developing further guidance for restaurants on how to provide written information for food allergies. 

This proposed change in the law will no doubt make a real change for the food industry, and for those suffering with allergies and intolerances. 

Currently there are around two million people in the UK who have a food allergy, intolerance or coeliac disease. 

For these food allergy sufferers, going out for an evening meal or having lunch with friends could instantly turn to a life-threatening event. 

Owen’s Law may now make the dining out experience a lot safer and enjoyable for Brits suffering with allergies. 

And for the restaurants, food businesses may soon be able to worry less about providing the right information to their customer and feeding this back through front of house staff, and to the chef. 

In the experience of Owen Carey, communication was the fundamental reason why he was served the ingredient he was severely allergic to. 

If the changes come into play, all restaurants and food outlets will have to stay well informed on the food allergy information each dish contains. 

And with the customer clearly being able to see which items on the menu they need to avoid, the proposal is cutting out the need to have a no-fault line of communication back to the kitchen. 

The consumer would instantly be able to know which dishes to avoid without having to worry about this information being correctly recalled back to the chef from the front of house staff. 

Owen’s Law cuts out the need for the customer suffering with an allergy to rely on others saying the right information to the right people. 

However, if the change in how food businesses supply allergy information to their customers goes ahead, it likely means a big switch up for restaurants, cafes, coffee shops, delis and other food outlets.

Businesses may struggle to supply the correct allergen information on their menus everyday, especially if any ingredients change at the last minute. 

Although restaurants can have the correct allergen information available on their written menus, if the supplier provides a different version of certain ingredients one day, or the manufacturing process differs from usual, it could mean that not all allergens are listed on front of house menus. 

This small change in ingredients could lead to a life-threatening or fatal allergic reaction from customers. It also means that the restaurant supplying the dish could get in hot water with the law.  

Even before Owen’s Law is made compulsory, restaurant owners should seek to provide accurate and up to date allergen information to their customers. 

Managing allergies is a real concern for everyone in the hospitality industry with bosses facing the potential of legal action if a customer suffers an adverse reaction.

In extreme cases a restaurant manager could even face criminal charges if a customer who flagged an allergy went on to suffer an extreme reaction.

There are services available to food businesses which make the process of supplying the right allergy information to the consumer a lot easier. 

Services such as Allergy Menu allow the kitchen staff to upload which ingredients are in certain dishes and therefore provide the right allergy information. 

Back on the restaurant floor, the consumer can then straight away see which items on the menu they need to avoid. 

By placing the information in the hands of the chef, if any different foods are supplied that day, the kitchen staff can instantly change the allergen information, rather than relying on front of house staff to pass the message on to the consumer. 

It can cut out the need for a ‘middleman’ and supply the right allergen information directly to the customer with a centrally managed system. 

Services like Allergy Menu can help restaurants, cafes and other food businesses ensure they meet any new legislation and comply with the law.  
https://allergymenu.uk/food-standards-agency-allergy-mandatory/

Guesty Launches Property Management Solution Tailored to Short-Term Rental Hosts With One to Three Properties

Guesty Lite aims to enhance listing visibility across major booking channels, streamline daily operations, and facilitate growth, all from a unified platform.

Guesty, a leading platform in the short-term rental industry, has unveiled Guesty Lite, a new offering tailored for hosts managing between one to three properties. This package leverages Guesty’s comprehensive property management solution, enabling hosts to access its premier features and technology with ease. Guesty Lite aims to enhance listing visibility across major booking channels, streamline daily operations, and facilitate growth, all from a unified platform. This initiative promises to help hosts boost their revenue and provide outstanding guest experiences effortlessly.

The short-term rental sector has experienced consistent growth, with a quarterly supply increase of 15% from 2022 to 2023. In a market with over 4 million Airbnb hosts alone, standing out is crucial for attracting guests. Guesty Lite addresses the complete spectrum of property management and distribution needs, offering vital tools to gain a competitive edge.

Amiad Soto, CEO of Guesty, emphasized the importance of enabling hosts, even those with a single property, to maximize their investment. He highlighted the burgeoning short-term rental market’s demand for differentiation and how Guesty Lite meets this need by offering a scalable, feature-rich software solution.

Guesty Lite is powered by the company’s extensive industry expertise and a robust R&D department comprising over 200 engineers. The package includes several key features, such as the Channel Manager for listing properties on multiple booking platforms like Airbnb, Booking.com, and Vrbo effortlessly. Its Multi-Calendar feature provides a comprehensive booking overview to prevent double bookings, while advanced automation tools facilitate tasks like pricing optimization, guest communication, and cleaner scheduling. Initially available in English, French, Portuguese, Italian, and Spanish, Guesty Lite combines global reach with a localized approach.

Markus Nordvik, Guesty’s General Manager of Global Host Solutions, explained that Guesty Lite was developed in response to user feedback and industry insights. The package aims to address the challenges hosts face in scaling their businesses due to time constraints.

Guesty is a comprehensive platform for short-term rental businesses, designed to automate and streamline all operational aspects. With its specialized technology, vast industry knowledge, and a significant R&D team, Guesty ensures that hospitality businesses can efficiently grow and deliver exceptional value to guests. Featuring a full suite of functionalities and partnerships with over 180 industry leaders, including major OTAs, Guesty is revolutionizing the short-term rental space with its innovative solutions. The company boasts 15 global offices and a team of over 700 employees, underscoring its international presence and commitment to transforming hospitality management.

Guesty for Hosts, the company’s previous offering for hosts with 1–3 listings, will remain available, ensuring continuity for its users. However, the introduction of Guesty Lite signifies Guesty’s dedication to providing a singular platform suitable for businesses of all sizes. This approach allows hosts to access the same high-quality technology used by industry professionals and seamlessly transition to more advanced features as their business expands. Guesty stands out as the first in the industry to offer a comprehensive solution catering to property managers across the spectrum, from single listings to those with thousands.

Switch and Save with Clarity Hospitality Software

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In reaction to an incredibly challenging period for the hospitality industry, you may be one of hundreds of owners and managers looking at every facet of your hospitality business, and finding ways to operate in a leaner and more efficient way. A big part of that is looking at your key suppliers, including suppliers of your hospitality software systems. While changing software system may initially seem like pulling teeth, if the end result is ending up with more features and better support, without the changeover costs, you might just end up smiling.

Now might be the perfect time to make a change, at zero cost

Clarity want to take the fear, and cost, out of switching systems. Offering onsite, one-to-one dedicated training for your staff, 24/7 local support as standard as well as unlimited user and room licensing. All for ZERO upfront charges. This means you can effect positive change without spending a thing.

Feature-laden software you can afford, and trust

Because of the decades we’ve been developing software for the Hospitality industry, Clarity provides one of the most full-featured Property Management Systems of any supplier. This is backed up by outstanding local support and training.

• One of the best hotel PMS systems available

• All the licenses you want

• Enterprise module for Groups at no cost

• All the 3rd party interfaces and modules you need, including Sales and Catering and POS

• Cloud hosting

• 24/7 support

Free remote demo

If you are looking for a positive change in your hotel software, why not book a free remote demonstration by contacting Craig, our UK Sales Manager. We would love to show you just how Clarity Hospitality Software can help your business bounce back with a strong, proven software provider at your side.

You can contact Craig by visiting our website’s contact page: 

clarityhospitality.co.uk/contact

Or email craig@clarityhospitality.co.uk

Or call +44 (0) 330 043 0719

Nando’s rolls out Yumpingo in UK & Australia

Nando’s rolls out Yumpingo in UK & Australia markets to optimise the guest experience in-store and off-premise

Yumpingo, the Guest Experience Management Platform for Hospitality, today announced a strategic partnership with Nando’s, the home of legendary, Afro Portuguese flame-grilled PERi-PERi Chicken, to roll out their guest experience management solution across all locations in the UK, Australia and New Zealand (ANZ). Both markets are now able to leverage Yumpingo’s proprietary one-minute review to capture in-the-moment guest sentiment through every digital and in-store customer journey using integrations with online ordering and payment partners.

Nando’s UK initially piloted Yumpingo in July 2020, integrating with Vita Mojo, their order and pay provider, before rolling out to all 450 UK locations later that year. In the three months following the rollout, Nando’s UK received over 350,000 guest reviews that led to significant improvements in food and service with specific impact on off-premise dining, resulting in a 15 point improvement in its Net Promoter Score (NPS).

On the back of this success, last month the team at Nando’s rolled out Yumpingo in all 193 locations across Australia and New Zealand. “In the first month of turning on the Yumpingo platform, we are already seeing a step-change in guest analytics and live NPS. Our Nandocas in every territory are now empowered to make better decisions on food and service execution, supporting our commitment to welcoming everyone to our table and delighting them with an exceptional customer experience,” shared Amanda Banfield, CEO for Nando’s ANZ.

Yumpingo’s omnichannel method of capturing customer satisfaction empowers the brand to track NPS at brand, region, location, dish, and shift level to make improvements over time and drive consistency across operations, from customer greetings to order accuracy with on- or off-premise operations. The Nando’s brand has 1,200 restaurants in 22 countries.

Commenting on the partnership with Yumpingo, Rob Papps, Group CEO at Nando’s Group Limited, said, “Yumpingo has delivered Nando’s a turnkey guest experience management solution, enabling our markets to make better decisions with more certainty through the real-time eyes of our guests. Together we are entering a new era of being able to optimise every guest experience with greater confidence and speed than ever before.”

Gary Goodman, founder and CEO at Yumpingo, added, “Nando’s and Yumpingo share a common vision to enable hospitality teams to serve more happy guests every day. Working with best-in-class innovative brands like Nando’s is accelerating how we do this, by mapping real-time guest satisfaction data to business outcomes to make confident adjustments by shift or at scale, by brand and territory. “